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Our Frequently Asked Questions

We're available Mon – Thurs, 7 am - 7 pm ET and on Fri, 7 am – 5 pm ET. If we miss you, we’ll get back to you as soon as we possibly can. We’re here to help you and will do everything we can to ensure your experience with IPA Manhattan Physical Therapy surpasses all expectations!

IPA Midtown Manhattan

Telephone: (212) 226-4816
Email: reception@ipanyc.com



QUESTIONS BY CATEGORY:



1st TIMERS

Q. Do I need a prescription from a doctor for a Physical Therapy evaluation?
A. No. Patients in New York, New Jersey and Connecticut who need Physical Therapy services can go directly to their Physical Therapist without having to wait to receive a prescription or referral from their physician.  

Q. How long are treatment sessions?
A. Your PT appointment is scheduled for one full hour.  Our Physical Therapy sessions last 1 full hour. The initial evaluation includes a comprehensive assessment and history of present injury, along with some initial hands-on treatment.  Subsequent treatment sessions always begin with a quick re-evaluation, immediately followed by hands-on treatment.

Q. What should I wear to my first evaluation and treatment session?
A. It’s best to wear loose, comfortable clothing that allows the therapist access to the areas of your current complaints. A loose fitting shirt, tank top, or sports bra is recommended for any problem with your neck or upper extremity. The easier it is to access the affected area, the better we can care for you and get to the root of what may be causing your current condition.

Q. Is there anything else I should bring with me to my first visit?
A. Please bring your insurance card and copies of any medical tests, doctors prescriptions or relevant documentation to your current condition.

Q. When should I arrive?
A. Please arrive at least 15 minutes early for your initial evaluation to complete intake paperwork, if you did not have a chance to complete it prior to your arrival.

Q. What can I expect in the initial evaluation?
A. This evaluation will begin with a thorough subjective history of your current condition, your medical history, and a deeper look into your current complaints. It will be followed by a comprehensive physical examination with treatment and home exercise prescription beginning on the first visit. The evaluation and treatment will last approximately 60 minutes, allowing for transition time between patients.

PHYSICAL THERAPY SERVICES

Q. What types of patient injuries, diagnosis do you treat?
A. We help patients rehabilitate from a large range of orthopedic and neurological conditions. See our complete list of the most COMMON INJURIES we treat. 

Q. How does an initial evaluation differ from a follow-up visit?
A. IPA Manhattan Physical Therapy one-on-one treatments are always provided by a licensed Physical Therapist. Please continue to bring appropriate attire to allow access to your area of complaint.  Following your initial evaluation, treatment sessions always begin with a quick re-evaluation, immediately followed by hands-on treatment. All sessions will last approximately 60 minutes.

Q. When can I expect to feel and see results?
A. You should expect to see and feel results within 1 – 3 visits.  Your recovery will vary depending on whether you are rehabilitating a recent injury, modifying a behavior that may be the source of dysfunction or chronic pain, or coming in for an everyday body mechanics assessment and training for injury prevention,   Optimal functional results are achieved through collaboration with your Physical Therapist  and based on mutually established goals.

Q. Do the results last and if so, for how long?
A. Current research has shown that it can take up to 8 weeks to learn a new efficient behavioral pattern. As part of the IPA Manhattan Physical Therapy’s comprehensive approach, we advocate 6-month check-ins in a concerted effort to sustain the optimal performance achieved from your customized treatment program. Stress, environment changes and other external factors can derail good habits and re-established movement patterns, and oftentimes 1 visit over a 6 month period can prevent you from falling back into old, damaging patterns. Think of it as going to a dentist for a bi-annual cleaning, equipped with the logic that it’s much easier to endure a teeth cleaning than a root canal!

PAYMENT + INSURANCE

Q. Do you accept insurance?
A. While we expect payment at the time of service, many patients are able to obtain reimbursement through their out-of-network benefits. On an average, patients receive between 70-80% reimbursement once their deductibles have been met. We are happy to provide you a superbill for this purpose. As a courtesy, if requested, we will electronically file all claims and take care of pre-authorization. We recommend that you call us at 212-226-4816 Mon-Thurs, 7 am - 7 pm ET, Mon – Thurs; 7 am – 5 pm ET, Fri or email us at reception@ipaynyc.com to assist you. 

Q. Can I pay using my Flex Spending or Health Savings Account card?
A. Yes, as long as your FAS or HSA card is affiliated with a major credit card. If you would like to use your FSA or HSA card to pay for a portion of your payment and apply the balance to a different credit card, please give us a call  at 212-226-4816 Mon-Thurs, 7 am - 7 pm ET, Mon – Thurs; 7 am – 5 pm ET, Fri or email us at reception@ipaynyc.com.

Q. How long do I have to use the funds in my Flexible Spending Account?
A. If you don’t use all of the money you’ve put in your FSA for the year, you lose the money that’s in your account when the year ends. Most FSA plans end on December 31, but your plan may offer a grace period until March. Please check with your employer or insurance provider to find out the terms for your plan.

Q. What forms of payment do you accept?
A. We accept all major credit and debit cards, AMEX, Visa, Mastercard and Discover, cash and checks.

Q. When do you charge my credit card?
A. We are a fee for service practice and all are charges are processed at the completion of your visit.

Q. Can you provide an itemized receipt?
A. Yes. Give us a call at 212-226-4816 Mon-Thurs, 7 am - 7 pm ET, Mon – Thurs; 7 am – 5 pm ET or email reception@ipanyc.com. We can provide a ‘super bill’ that will show each session as a separate line item for the time period you request.

CANCEL OR CHANGE AN APPOINTMENT

Q. How do I change or cancel an appointment?
A. IPA Manhattan Physical Therapyhave a 24 hour cancellation policy. If a scheduled appointment is not cancelled outside of 24 hours, the patient will be charged a cancellation fee. All appointments cancelled less than 24 prior to the scheduled time will be charged a cancellation fee. The best way to change or cancel an appointment is to give us a call at 212-226-4816 Mon-Thurs, 7 am - 7 pm ET, Mon – Thurs; 7 am – 5 pm ET or email reception@ipanyc.com. We will do our best to accommodate all rescheduling requests, however, if your request is in less than 24 hours, you will be responsible for payment for that session.

Q. Do I receive an appointment confirmation?
A. Yes. Upon booking an appointment, either online or by phone, you will receive an email confirming the date, time and Physical Therapist whom you’ll be seeing. Every Monday, Wednesday and Friday, we send out emails with upcoming appointment reminders. Confirmation back from our patients is not required.

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Functional Manual Therapy™

212.226.4816

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